Terms of service

Terms and Conditions

 

  1. Introduction

 

LetMeRepair Direct South Africa is a brand trading within LetMeRepair Service and Consulting (Pty) Ltd, registration number 2009/017521/07.

 

These terms govern your use of the LetMeRepair Direct South Africa website. Access to the services, content and downloads available on the LetMeRepair Direct South Africa website may be classified as “electronic transactions” as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002(ECT Act)

 

  • We provide the LetMeRepair Direct South Africa website as a convenience to you. To use the LetMeRepair Direct South Africa website for services including but not limited to online shopping, browsing, product information, store locations, subscribing as a user, viewing and managing your account and orders, etc. we may require you to provide your personal information.
  • We reserve the right to change the documents and/or other materials contained on this website from time to time without notice. This Right also applies to these terms and conditions. LetMeRepair Direct South Africa will post the revised terms on the website. You may use the LetMeRepair Direct South Africa website for your personal and non-commercial use, not for republication, distribution, sale or any other use.
  • If there is a conflict of meaning between these website terms of use and any other terms, policies or notices, the specific terms, policies or notices will take preference where it applies to your use of the LetMeRepair Direct South Africa website.
  • The Terms make up the entire agreement between the parties. If any term is void, unenforceable, or illegal, the term will be severed and the rest of the terms will be effective.
  • Unless otherwise specified, we intend the goods and services offered on this site for citizens of the Republic of South Africa only. The terms are governed by and interpreted according to the laws of the Republic of South Africa without giving effect to any principles of conflict or law. By you ticking the “I confirm I have read and understood the ‘Terms & Conditions’ box, forms a legally binding agreement between you and LetMeRepair Direct South Africa.

 

 

  1. Definitions

 

In the LetMeRepair Direct South Africa website terms of use:

 

  • “terms” mean these website terms of use, any specific terms, the privacy policy and any other terms, policies or notices agreed between you and LetMeRepair Direct South Africa;

 

  1. “we” or “us” or “LMR Direct ZA” means LetMeRepair Direct South Africa, whichever one applies;
  1. “website” means www.letmerepair-direct.co.za;
  1. “LetMeRepair Direct South Africa website” means www.letmerepair-direct.co.za;
  1. “you” or “user” means any person who visits, accesses or uses the website.
  1. “LMR Direct ZA website” means www.letmerepair-direct.co.za;

 

 

  1. Registration and use of the Website

You may only use the website for personal use, limited to viewing the website, providing information to the website, downloading product information for your review from the website or purchasing goods or services from the website.

You may only use the website if, in terms of South African law, you have the legal capacity to agree.

You may only link to the website by linking to the home page of the website.

 

  • You, the customer, agrees and acknowledges that:

 

  • You will at all times comply with the Law(s); including the National Credit Act of 2005 and the Consumer Protection Act and/or any other applicable legislation (if it applies to the customer for the receiving, compiling and reporting of information.) Without limiting the generality of the foregoing, the customer specifically agrees that when reporting Personal and other information to LMR Direct ZA;
  • Such information will include all mandatory data;
  • You will have taken all reasonable steps to ensure that the information submitted is accurate, up-to-date, relevant, complete and valid when submitting such information;
  • As a Visitor or User, you agree that we may electronically accumulate, keep and use the following of your information:
  • Internet usage information, including your Internet Protocol (“IP”) address, click patterns, browsing habits, version of software installed, system resolutions and type, plug-ins, colour capabilities, cookie preferences, language settings, search engine meta words (keywords), JavaScript enablement, unique user ID, the pages and content that you access on the Platform/Website and the dates and times that you visit the Website, besides paths taken and time spent on pages/sites within the Website (“Usage Details”); and
  • Additional information you may provide voluntarily, such as demographic information or data related to your favourite social networking site (e.g. the site name, address and description(s)), or information relating to your participation in LMR Direct ZA competitions, promotions, reviews and surveys, and additional services. (“Optional Details”).
  • Details submitted, when registering or transacting, to use the services on the LMR Direct ZA website. You may submit optional Details to us if you upload or download certain content (or products) from the Website/Platform, enter competitions, partake in promotions, respond to reviews/surveys, subscribe to or register for specific additional services; or else use any of the optional features and functionality of the Website/Platform.
  • “Cookies” Information: When you access the Website/Platform, we may send one or more cookies (these are small text files containing a string of alphanumeric characters) to your computer to collect certain Usage Details. LMR Direct ZA may use both session cookies (which disappears after you close your browser) and persistent cookies (which remain after you close your browser, which can be removed manually) and may be used by your browser on subsequent visits to the Website/Platform. Please note the use of cookies is a norm/standard on the internet and many major websites use them. Please refer to your web browser “Help” file to learn more about changing your cookie settings.
  • when you access the Website/Platform or open one of our HTML emails, we may automatically collect and record certain Usage Details from your system by using different tracking technology.

 

 

  • We may use your Usage Details to:

 

  • Automatically validate and/or verify your identity; for the website and transaction security purposes via LMR Direct ZA or via a third-party service provider;
  • Automatically provide you with the latest version of the LMR Direct ZA application on your system;
  • Remember your information so you will not have to re-enter it during your visit the next time you access the Website/Platform;
  • Monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and
  • Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the Website/Platform.
  • LMR Direct ZA shall take all reasonable steps to protect the personal information of the Users and for this purpose, “personal information/personal details”; shall be defined as contained and detailed in the Promotion of Access to the Information Act 2 of 2000 (PAIA).
  • If you are a LMR Direct ZA website user, you agree that we may also electronically gather, save and use the following information:
  • Name and surname, nationality, gender and country of residence (“Personal Information/Details”);
  • E-mail address, mobile number, home and delivery address and credit card billing address (“Contact Details “);
  • the credit or debit card number, cardholder name and expiration date you submit to LMR Direct ZA website regarding your credit or debit card(s), (Credit or debit cards)

 

 

  • LMR Direct ZA Website Users collects the aforesaid information from you in the following manner:

 

  • User-provided Information: Your Personal Information/Details, Contact Details and Debit or Credit Card Details will be provided by you directly to us during your registration as a LMR Direct ZA website user and/or thereafter by you actively transacting, updating or supplementing such details in your LMR Direct ZA website users Account.
  • LMR Direct ZA uses the information that LMR Direct ZA website users provide (or that we collect) to operate, validate, verify, maintain, enhance and provide all the features of the Services, and as may be necessary to comply legally when conducting online payment transactions and related service provided.
  • We use your Debit or Credit Card Details to provide the Services (including the verification thereof when you transact with LMR Direct ZA) and, should fees be charged for some Services and you have selected a credit or debit card as your means of payment, we shall debit that credit or debit card for such fees owed by you. We use your Personal Information/Details to greet you when you access your LMR Direct User Account, to manage and administer your use of the Services and fulfil our contractual obligations, including the verification of your identity when you transact with LMR Direct ZA.
  • We use your Contact Details to verify your identity and to inform you of facts relating to your use of the Service(s) (e.g. notifications regarding major updates or content you have posted or downloaded from the Website/Platform, customer service notifications, and to address any copyright infringement or defamation issues); as well as to inform you, subject to obtaining your prior agreement, of competitions, promotions and special offers from us and/or any of our partners and/or affiliates.
  • Any user, who commits any of the offences detailed in section 85 to 88 of the ECT Act 25 of 2002 shall, notwithstanding criminal prosecution, be liable for all resulting losses or damages suffered and/or incurred by LMR Direct ZA and its partners/affiliates.

 

 

  • You may not:

 

  • Provide any incorrect information to the website or LMR Direct ZA;
  • Change, copy, decompile or reverse-engineer the website or use the website to make derivative copies;
  • Lease, sell, assign or in any other way to distribute the website or any information gotten from the website without the prior written consent of LMR Direct ZA;
  • Use malicious search technology, including but not limited to spiders and crawlers;
  • Frame any pages of the website;
  • Deep-link to any pages of the website in a way to suggest that you are the owner or license of any intellectual property in the website.
  • Use the interactive sections of the website, for instance, forums, reviews, surveys and e-mails, to post any material which in LMR Direct ZA discretion is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, sexually-oriented, threatening, invasive of a person’s privacy, or otherwise violates any laws. LMR Direct ZA does not have editorial control over the submission of any content to interactive sections of the website. You submit all information, including the publication of pictures and/or articles, at your sole risk and responsibility. LMR Direct ZA is not liable for damages or other adverse consequences caused by the use of the submissions.

In line with the Film and Publication Board Act 3 of 2009 (FPB) as amended; to intensify the efforts to protect children from harmful images within the media, including films, exhibitions, games, the internet and other publications, the website is not targeted at children under the age of eighteen (18) and LMR Direct ZA will not knowingly collect information from users in this age group.

No transaction will be concluded between LMR Direct ZA and a person under the age of 18 unless written consent thereto is received by LMR Direct ZA from a parent or legal guardian. LMR Direct ZA, therefore, reserves it’s Right to request proof of identity before concluding any transaction. Your continued use of this website confirms that you are 18 years old or older.

 

  1. Conclusion of Sales and Stock Availability
  • A sales order will only be deemed as completed once you have completed the purchase cycle, an approved payment/order confirmation is received and delivery has taken place. We will confirm your purchase order with you via your specified email. By placing a product in your shopping cart or adding a product to a wish-list does not make up a sale nor are such products, its price nor its quantities reserved. If you complete the purchase cycle for such products at a later stage LMR Direct ZA cannot be held liable to honour any price changes or if such products are not available.
  • LMR Direct ZA shall use reasonable attempts to make the advertised stock available at the displayed price, for the period specified. LMR Direct ZA strives to ensure that we minimise out-of-stock situations and will take all reasonable measures to make your purchased product available at the advertised price or inform you of an equivalent product option. We will notify you of any delivery delays should we need to source a product.

Clearance campaigns or special refurbished stock sales might be implemented from time to time where stock is available in very limited quantities. LMR Direct ZA is not obliged to source stock or offer a similar or upgraded item for this sale as stock will no longer be available in future.

 

  1. Returns/Refunds and Warranty

A refund is deposited directly into your credit card or bank account. This process may take up to 30 working days once approved.  A refund processing period will only start from the time we have received the returned goods.

 

  • Return of Goods

Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). If you are entitled in law to return goods, then and in line with the CPA, a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

 

The following will not be accepted as returned goods or considered for refunds:


  • Non-returnable / non-refundable items
  • Delivery and/or installation costs
  • Any damaged or abused goods
  • Computer and gaming software, speakers, CDs, DVDs and Blu-ray discs unless we find that the goods were defective at the time of purchase.
  • Refurbished items with marks/scratches
  • Clearance sale items where the client changed their mind afterwards
  • Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.
  • We sell goods for domestic use only and for the purpose for which we manufactured them. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect.
  • Our return policy is valid for 7 days from delivery or collection;
  • Once the 7 days have passed, we are unable to offer refunds or exchanges.
  • Correctly supplied goods being returned will carry a 10% handling fee.
  • Goods that are specially ordered, manufactured or on a clearance sale cannot be refunded or returned.
  • To qualify for a refund or exchange, products must be in the original packaging, sealed, unused and in the same condition as it was delivered in.
  • Return shipping of correctly supplied goods to LetMeRepair, 3 Saagmeul Street, George will be for the client’s account.
  • Goods returned will first be inspected and tested and if all is in order a refund will be processed within 14 Working days.
  • Goods damaged during the shipping process should be rejected with delivery or LMR Direct ZA must be notified within 3 days of delivery to arrange collection and replacement of the damaged goods.
  • Subject to these terms, all goods carry an implied warranty by following the Consumer Protection Act 68 of 2008, (“CPA”) which gives the consumer the right to return the defective goods in terms of section 20, read together with section 56 of the CPA. Our goods might also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on LMR Direct ZA to accept the return of unsafe or defective goods within six months of delivery. In the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA, the consumer has the right to return goods to LMR Direct ZA if:
  • The consumer did not examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
  • The consumer has refused delivery of those goods because they were mixed with items that were not ordered, as contemplated in section 19(8).
  • In the unfortunate event that your purchased goods become defective within the specified warranty periods, you may opt to take it to any LMR Direct ZA drop off point. You are entitled to the following option of as per the CPA (after goods have been inspected and assessed):
  • Have such goods repaired
  • Have goods replaced
  • Be refunded the price paid
  • If we find the goods to not be faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty because of misuse, abuse or negligence.
  • The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to;
  • Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;
  • Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
  • The use of accessories which have not been approved by the manufacturer;
  • The application and/or use of any incorrect or abnormal electrical or water supply to the equipment;
  • Any defect in wiring, electrical connections or plumbing which does not form part of the equipment at the time of the original purchase;
  • The presence of objects which we do not intend the equipment to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;
  • Neglect, misuse, or willful abuse of the appliance;
  • Anything related to the equipment of the appliance which does not in LMR Direct ZA sole opinion prevent the equipment from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as discolouring of any part of the equipment, paint peeling off, marks and scratches, faded logos, missing rubber foot pieces, faded keypad buttons;
  • Rust or the effects of rust;
  • Repairs or attempted repairs of the equipment by any person other than LMR Direct ZA or its authorized repairers;
  • Any modification of the equipment by any person other than LMR Direct ZA or its authorized repairers;
  • Parts or items of the equipment which are expected to wear out before the warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic foot pieces, fuses and/or light bulbs, cartridges, toners or ribbons;
  • Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of LMR Direct ZA;
  • Any defect arising out of the design of the appliance;
  • Any defect caused by a lightning strike or power surges;
  • Blown or damaged speakers arising from misuse;
  • Any damage caused because of the use of generic or re-filled cartridges;
  • Any loss or destruction of, or any damage to any property, or any loss expense arising therefrom, or any consequential loss or any liability of nature directly or indirectly caused by or contributed to, by or arising from ionizing radiation or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.
  • With cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not make up the main body of the camera. With TV’s; Hi-Fi’s; VCR’s or DVD’s–remotes are not covered.
  • LMR Direct ZA will not be liable for the costs of;
    • Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;
    • Work covered by the manufacturers’ recall of the appliance;
    • Call out or collection/delivery charges where the breakdown is not covered by the warranty;
    • And material or labour which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.
  • LMR Direct ZA will not, in any circumstances, be liable for any consequential loss or damages suffered by the customer, whether directly or indirectly related defect in the appliance to the extent permissible by law.
  • Repairs may not be effected without prior authorisation from LMR Direct ZA.
  • Certain products will contain their supplier warranty, and we advise you to keep the same and refer to the same warranty for any differences in the above.
  • LMR Direct ZA reserves the right to inspect the goods before a return is approved. Under no circumstances will direct exchanges be conducted before assessment and approval has been completed

 

  1. Displaying of Prices and Images

All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands, and are subject to price changes and may change with no warning or notification. Please note that all prices displayed exclude the cost of delivery. LMR Direct ZA takes utmost care to ensure that the displayed prices and images are correct.  If a mistake is made or we display the incorrect price or image, we will correct this as soon as we are made aware of the incorrectly displayed price or image.

 There is no guarantee on discount codes.  They will only remain valid as long as a promotion is running OR until the set amount has been used.  

 

  1. Best Effort

Should you submit a special request to us for a product not listed on our website:

  • We will try and source the requested item on a best effort basis only
  • We will not be able to refund special orders once you have given the go ahead for us to place the order (unless our supplier confirms that they do not have the required item in stock and that we can no longer order the requested item).
  • Delivery/arrival ETAs on special orders might vary and take longer than standard items available on the website.
  • Special imports will attract additional freight, customs and foreign currency exchange costs (will be quoted to you in advance).