Hotline / Call Center Services
- 1st Level Support (Welcome Desk)
- Call Routing
- Capture and Validation of Client Information
- Information Help Desk
- 2nd Level Support (Troubleshooting and Parts Dispatch for In Home / Onsite Technicians)
- Basic Troubleshooting and Fault Finding
- Part Dispatch to Onsite Technical Staff
- 3rd Level Support (Telephonic Resolutions / Problem Fixes via Phone)
- Advanced Telephonic Troubleshooting
- Remote Fault Finding
- Telephonic Resolutions (No Need for Technician to be Dispatched)
- Specialized Call Desk Solutions
- Customized Solutions to Suit Client Workflow
- Integration into Existing Client Systems
