Refund policy

Returns/Refunds and Warranties

A refund is deposited directly into your credit card or bank account. This process may take up to 30 working days once approved. A refund processing period will only start from the time we have received the returned goods.

Return of Goods

Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). If you are entitled in law to return goods, then and in line with the CPA, a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

The following will not be accepted as returned goods or considered for refunds:

Non-returnable / non-refundable items
Delivery and/or installation costs
Any damaged or abused goods
Computer and gaming software, speakers, CDs, DVDs and Blu-ray discs unless we find that the goods were defective at the time of purchase.
Refurbished items with marks/scratches
Clearance sale items where the client changed their mind afterwards

Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.

We sell goods for domestic use only and for the purpose for which they are manufactured. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of a warranty, we or the manufacturer will assess the goods to determine the reason for the defect.

Our return policy is valid for 7 days from delivery or collection;

Once the 7 days have passed, we are unable to offer refunds or exchanges.
Correctly supplied goods being returned will carry a 10% handling fee.
Goods that are specially ordered, manufactured or on a clearance sale cannot be refunded or returned.
To qualify for a refund or exchange, products must be in the original packaging, sealed, unused and in the same condition as it was delivered in.
Return shipping of correctly supplied goods to LetMeRepair, 3 Saagmeul Street, George will be for the client’s account.
Goods returned will first be inspected and tested and if all is in order a refund will be processed within 14 Working days.
Goods damaged during the shipping process should be rejected with delivery or LMR Direct ZA must be notified within 3 days of delivery to arrange collection and replacement of the damaged goods.

Subject to these terms, all goods carry an implied warranty by following the Consumer Protection Act 68 of 2008, (“CPA”) which gives the consumer the right to return the defective goods in terms of section 20, read together with section 56 of the CPA. Our goods might also carry a manufacturers’ warranty where applicable, which will run concurrently with any warranty in terms of the law. The implied warranty on goods supplied places an obligation on LMR Direct ZA to accept the return of unsafe or defective goods within six months of delivery. In the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA, the consumer has the right to return goods to LMR Direct ZA if:

The consumer did not examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
The consumer has refused delivery of those goods because they were mixed with items that were not ordered, as contemplated in section 19(8).

In the unfortunate event that your purchased goods become defective within the specified warranty periods, you may opt to take it to any LMR Direct ZA drop off point. You are entitled to the following option of as per the CPA (after goods have been inspected and assessed):

Have such goods repaired
Have goods replaced
Be refunded the price paid

If we find the goods to not be faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty because of misuse, abuse or negligence.

The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to;

Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;
Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
The use of accessories which have not been approved by the manufacturer;
The application and/or use of any incorrect or abnormal electrical or water supply to the equipment;
Any defect in wiring, electrical connections or plumbing which does not form part of the equipment at the time of the original purchase;
The presence of objects which we do not intend the equipment to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;
Neglect, misuse, or willful abuse of the appliance;
Anything related to the equipment of the appliance which does not in LMR Direct ZA sole opinion prevent the equipment from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as discolouring of any part of the equipment, paint peeling off, marks and scratches, faded logos, missing rubber foot pieces, faded keypad buttons;
Rust or the effects of rust;
Repairs or attempted repairs of the equipment by any person other than LMR Direct ZA or its authorized repairers;
Any modification of the equipment by any person other than LMR Direct ZA or its authorized repairers;
Parts or items of the equipment which are expected to wear out before the warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic foot pieces, fuses and/or light bulbs, cartridges, toners or ribbons;
Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of LMR Direct ZA;
Any defect arising out of the design of the appliance;
Any defect caused by a lightning strike or power surges;
Blown or damaged speakers arising from misuse;
Any damage caused because of the use of generic or re-filled cartridges;
Any loss or destruction of, or any damage to any property, or any loss expense arising therefrom, or any consequential loss or any liability of nature directly or indirectly caused by or contributed to, by or arising from ionizing radiation or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.

With cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not make up the main body of the camera. With TV’s; Hi-Fi’s; VCR’s or DVD’s–remotes are not covered.

LMR Direct ZA will not be liable for the costs of;
- Maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;
- Work covered by the manufacturers’ recall of the appliance;
- Call out or collection/delivery charges where the breakdown is not covered by the warranty;
- And material or labour which is recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.

LMR Direct ZA will not, in any circumstances, be liable for any consequential loss or damages suffered by the customer, whether directly or indirectly related defect in the appliance to the extent permissible by law.
Repairs may not be effected without prior authorisation from LMR Direct ZA.
Certain products will contain their supplier warranty, and we advise you to keep the same and refer to the same warranty for any differences in the above.
LMR Direct ZA reserves the right to inspect the goods before a return is approved. Under no circumstances will direct exchanges be conducted before assessment and approval has been completed

Demo and/or Refurbished Equipment Warranties

The warranty periods for these items will be displayed under the product description fields.

Clearance Sale or "End of Range" Items

These include, but are not limited to:

End of Range Equipment, Clearance Sales, Discontinued Products, "Fire Sales", Open or Damaged Box Sales.

The warranty periods for these items will be displayed under the product description fields (if any, depending on the type of sale there might not be any warranty offered on these items)
No guarantees offered on stock availability - due to the nature of these sales it could be that only 1 item is available in stock and when it sells out the sale will end.
A handling fee of up to 10% is applicable should you return the purchased goods because you have changed your mind (this is to cover payment gateway fees).
You will be responsible for the return costs on "end of range" items that are returned for any other reason than it being defective.

Spare Parts

Warranty periods for listed spare parts will be displayed in the description fields for each listing (If no warranty period is listed the default will be 90 days carry-in warranty).
Should an incorrect part be ordered or if the client changes their mind, the item can be returned, however, client will be liable for handling fees (up to 10%) and return freight. All returned items will be inspected before a refund will be approved and processed.
No refund will be processed where client has damaged the spare part (physically or electrically).
Client need to ensure they are purchasing the correct part (requests for more detail can be submitted to shop@letmerepair.co.za)